Frequently Asked Questions
Below are frequently asked questions, you may find the answer for yourself
Have another enquiry? Email or call us.
We deliver within a 220 mile radius of Bradford. Deliveries beyond this distance are at our discretion on a case by case basis.
Delivery is free for all listed furniture packages within a 220 mile. Bespoke orders will incur a delivery charge, subject to the value of your order. Any delivery charges incurred will show up clearly in your shopping cart.
Yes. Our main customers are individual buy-to-let landlords, professional landlords, letting agents, property developers and housing associations. However, anyone – including homeowners – can place an order, and we are happy to amend packages to suit individual needs.
Yes. Make as many changes as you wish and/or exchange items between packages to suit your needs. The final price may differ according to the items you have chosen – we will email you a quote based on your selection.
We always ask our customers to send us their property floor plans, so we can make sure their order fits into the space its intended for. If you wish, you can do this before you place your order. If there are any items in your selected package that won’t fit in your property, we will suggest a choice of alternatives.
We accept cheques, bank transfers, debit and credit cards. We take all payment upfront, without exception and are happy to provide references.
Delivery can be as quick as 48 hours and sometimes as quick as 24 hours, on a first-come, first-served basis. If you have a particularly urgent order, please contact us – we will do our best to help, subject to stock availability.
Yes. Full installation and assembly is included. We will ‘stage’ your property too, by setting the dining table, making the bed(s), positioning decorative items and hanging any mirrors and/or artwork you have purchased, always leaving TV points and electrical sockets accessible. Before we go, we remove all waste packaging, vacuum throughout and leave your property ready-to-occupy.
No. We can liaise with your agent, concierge or sales office or anyone else with authority to give us access. We unpack everything, remove all packaging, vacuum up after ourselves and return your keys as instructed.